Returns and Refunds
Q. What is your refund/return policy?
A. If you aren't satisfied with your purchase, you can return it to us for a full refund. Please ensure the item(s) are unused and they are returned within 30 days of you receiving the order. Please note; you are liable for the return postage costs, unless there is a fault. We always recommend returning items via recorded delivery or as a minimum obtain proof of postage. Please contact us prior to returning an order. If you have any questions or are unsure, please contact us on 01383 665001.
If you paid for an express shipping service, then we reserve the right not to refund the fee paid for the express shipping. This keeps the cost down for our customers.
Q. What product warranty do you provide?
A. All our products come with a 12 month guarantee. Normal wear and tear and general over use of the product is not covered by our 12 month warranty. We do recommend that if you are using the same bag everyday for months on end, then it is maybe wise to replace them on a regular basis.
Q. How can I get in touch?
A. You can get in touch via e-mail; email@example.com, or you can call us on 01383 665001 or alternately please complete the form on the contact page. We aim to respond within 1 business day.
Our business address is:
Take Eat Away Ltd,.
Unit 1, Block 12 Muirhead,
Mitchelston Industrial Estate,
Kirkcaldy, KY1 3PE
Q. Do you have a re-stocking fee?
No for orders under £250 we do not charge a re-stocking fee. Any order over £250 we reserve the right to charge a re-stocking fee to cover any cost we incur for extra storage space required and staff to manually check the products. This charge will be not greater than 20% of your order cost.