Frequently asked questions
Q. How can I Pay?
We accept all major types of debit and credit cards, along with Paypal. We do not accept cash or cheques anymore.
Q. When will my order arrive?
Most orders are dispatched within 1 business upon receipt of payment. We either use the Royal Mail or couriers. If you require an order urgently, please let us know and we will endeavour to assist. There is normally a charge for express delivery. Delivery is Monday to Friday. We do not currently operate a weekend delivery service. If you order before midday (Monday to Friday), we can deliver the next working day (fee applies).
Q. Do you provide bulk order discounts?
We can discuss bulk order discounts, please contact us for details. We have a large warehouse in Edinburgh and generally hold a reasonable amount of stock. Please contact us on 01383 665001. We are not able to offer customer collection or visits to our warehouse in Edinburgh.
Q. What products do you sell?
We sell many different types of insulated bags including; pizza bags, backpack bags, holdall, multi-purpose bags. All our products come with a 12 month guarantee.
Q. What is your refund/return policy?
If you aren't satisfied with your purchase, you can return it to us for a full refund. Please ensure the item(s) are unused and they are returned within 30 days of you receiving the order. Please note; you are liable for the return postage costs. We always recommend returning items via recorded delivery or as a minimum obtain proof of postage.
Q. How can I get in touch?
You can get in touch via e-mail; firstname.lastname@example.org, or you can call us on 01383 665001 or alternately please complete the form on the contact page. We aim to respond within 1 business day.