Frequently asked questions
Q. Where can I buy?
A. Currently you can buy our products here on our website.
You can also buy from T-Quality Depots in Swansea, Staplehurst, Bristol, Peterborough, Newton Abbot, Birmingham, Bridlington, Darlington, Leeds and Swindon. At the moment there is a selected range available at these depots. For opening times and depot addresses please visit:- www.tquality.co.uk
As we sell direct, we can keep our costs down, which makes the prices better for our customers.
Q. Do you have good stock in your warehouse?
A. We tend to hold 5,000 to 10,000 of each of our most popular products in stock at any one time.
Q. Do you have a minimum order ?
A. No, you can buy 1 bag or box or thousands.
Q. Who do you supply?
A. Our main customer base tends to be independent restaurants or take away businesses in the UK and Europe. We also supply larger companies, such as; Stuart Delivery, Pizza Express, Gett, Uber riders, Deliveroo riders etc.
Q. How can I Pay?
A. We accept all major types of debit and credit cards, along with Paypal. We do not accept cash and are happy to accept cheques from Councils, we do however need for the cheque to clear before dispatching your order...we do take Visa Credit Cards...unlike some large companies!
Q. When will my order arrive?
A. Most orders are dispatched within 1 business upon receipt of payment. We either use the Royal Mail or couriers. If you require an order urgently, please let us know and we will endeavour to assist. There is normally a charge for express delivery. Delivery is Monday to Friday. We do not currently operate a weekend delivery service. If you order before midday (Monday to Friday), we can deliver the next working day (fee applies).
Q. Do you provide bulk order discounts?
A. We have a dedicated page for wholesale customers. If you have any further questions, please contact us for details. We have a large warehouse in near Edinburgh and generally hold a reasonable amount of stock. Please contact us on 01383 665001. We are not able to offer customer collection or visits to our warehouse in Edinburgh.
Q. What products do you sell?
A. We sell many different types of insulated bags including; pizza bags, backpack bags, holdall, multi-purpose bags. All our products come with a 12 month guarantee.
Q. What is your refund/return policy?
A. If you aren't satisfied with your purchase, you can return it to us for a full refund. Please ensure the item(s) are unused and they are returned within 30 days of you receiving the order. Please note; you are liable for the return postage costs. We always recommend returning items via recorded delivery or as a minimum obtain proof of postage.
Q. How can I get in touch?
A. You can get in touch via e-mail; firstname.lastname@example.org, or you can call us on 01383 665001 or alternately please complete the form on the contact page. We aim to respond within 1 business day.
Q. What impact has Brexit had?
A. As a large proportion of our sales are in the EU, this will have a major impact on our business. Please contact us directly if you are based in Europe or Northern Ireland, we apologise for any inconvenience this may cause, we are trying at present to work/battle through the new red-tape.