Q. When will my order arrive?
Orders are dispatched within 1 business upon receipt of payment. We either use the Royal Mail or couriers such as APC or UPS. If you require an order urgently, please let us know and we will endeavour to assist, however there maybe a charge for express delivery. Delivery is Monday to Friday and we do not currently operate a courier weekend delivery service. If you order before midday (Monday to Friday), we can deliver the next working day for £8.99 (exclusions apply to certain postcodes).
Q. How can I get in touch?
You can get in touch via e-mail; firstname.lastname@example.org, by telephone 01383 665001 or via our contact page. We aim to respond quickly, normally the same working day. We are open from 9am to 5pm Monday to Friday. We are usually able to answer queries outwith these hours, so you can always drop us an e-mail.
Q. Do you charge for delivery?
For orders of £50.00 or more UK mainland delivery is free. This is a 1 to 2 day service. We charge £8.99 for next working day delivery to most UK mainland addresses. To enable us to cover costs, orders under £49.99 are charged £4.99 for delivery.
Additional delivery charges maybe applied to the following postcodes and delivery times are increased to 2 working days:
BT1 to BT94
PO30 to PO41
IM, HS, IV41 toIV51, IV55 to IV56, KA27 to KA28, PA20, PA41 to PA78, PH42 to PH44, ZE
Our postal charges are based on weight, so if you are in any doubt, please contact us for specific postal fees.
Q. Do you post Internationally?
Yes we do. We currently post Worldwide, including Germany, France, Spain, Southern Ireland and many more. We can provide a tailored postal quote for larger orders and those Countries not already mentioned. Please note that if you reside outside the European Union, then you maybe liable for local and/or Government fees, as you are importing from the UK. Any local fees are payable by you.